49 Popular St. Macungie, PA 18062
610-966-9636 OR 800-682-7550 info@mastersupplyonline.com

Shipping / Returns

Returns for commercial shipping addresses

In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Prior to returning any part of your order, please contact us for additional information regarding returns. The return-shipping fee is the responsibility of the customer. Upon receipt and inspection of returned product, your credit card account will be credited. All special order items may not be returned unless prior arrangements are made with the manufacturer.


Returns for residential shipping addresses
Equipment and special order items cannot be returned. Regularly stocked, non-equipment items may be returned within 30 days from receipt of your order. A 20% restocking fee will apply to such returns. If you wish to return any part of your order, please contact us first for additional information before sending your order back to us. The return-shipping fee is the responsibility of the customer. Upon receipt and inspection of the returned products, your credit card will be credited.


Shipping Policy
Delivery Time
All delivery times are estimates. Orders are usually processed and ready to ship within one to two business days. Most products ship from our main warehouse, however some items will be shipped directly from the manufacturer. For local deliveries, upon receipt of order an estimated time and date will be established.